Help Centre
Frequently Asked Questions
How long does delivery take?
We deliver within 1–4 working days across the UK. Orders are dispatched the same day if placed before 2pm.
Do you offer free shipping?
Yes — free shipping on all UK orders, no minimum required.
Are your products lab tested?
Absolutely. Every product is third-party lab tested before it leaves our facility. We are certified by Informed Sport.
What is your returns policy?
We offer free returns on all unopened products within 30 days. Contact us at contact@altavora.com to start a return.
How do I track my order?
Once your order is dispatched you will receive a tracking email with a link to follow your delivery.
Can I change or cancel my order?
Please contact us as soon as possible at contact@altavora.com. We can make changes before dispatch.
Still have questions? contact@altavora.com
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